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Beyond the Chatbot: Building Citizen Services Copilots That Don’t Guess Intent

Beyond the Chatbot: Building Citizen Services Copilots That Don’t Guess Intent

by Tara Black | Feb 25, 2026 | Data & Analytics

There’s a rule we should apply to every government AI engagement: if it can’t cite sources, it shouldn’t answer.It sounds simple, but it rules out the majority of AI deployments we see today, and it’s the reason so many of them are quietly...
Governed Access and Sharing: How to Collaborate Without Creating Compliance Chaos

Governed Access and Sharing: How to Collaborate Without Creating Compliance Chaos

by Tara Black | Feb 25, 2026 | Data & Analytics, Uncategorized

Data sharing is supposed to make organizations faster. In practice, it often makes them nervous.A team in operations needs access to maintenance records. Finance wants to pull asset cost data. A government program manager needs to run a compliance report. Everyone has...
SAP + Databricks for State Operations: Finance and Procurement Analytics That Actually Moves

SAP + Databricks for State Operations: Finance and Procurement Analytics That Actually Moves

by Tara Black | Feb 25, 2026 | Data & Analytics

State and local governments have accumulated years of transactional data inside SAP such as: procurement records, vendor histories, budget actuals, and contract lifecycles. The data exists. The problem is that it rarely reaches the people who need to act on it, in a...
Data Inspired Is Your Edge: Turning Information into Better Decisions and Sustainable Innovation

Data Inspired Is Your Edge: Turning Information into Better Decisions and Sustainable Innovation

by Tara Black | Feb 25, 2026 | Data & Analytics

At the SAP Architectural Engineering Learning Forum, Dr. Sebastian Wernicke captured a truth that resonates across every transformation we support: being truly data inspired is not about collecting more data. It is about using data to sharpen decisions, accelerate...
Building a Unified Customer View: Connecting ERP, CRM, and Product Data Without Chaos

Building a Unified Customer View: Connecting ERP, CRM, and Product Data Without Chaos

by Tara Black | Jan 30, 2026 | Data & Analytics

A unified customer view sounds straightforward: connect your systems, match the records, and suddenly everyone from sales to support is working from the same truth. In practice, it’s where data strategy meets operational reality, and the gap between aspiration...
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